Returns & Exchanges

At Natralii, we want you to love every piece you wear, but if something isn't quite right, we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Our commitment to quality ensures that your experience remains seamless from the moment you browse to the moment you find your perfect fit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.